Set make-up rules

Before you start

• The Make-up Right is part of the package definition; only users with the Owner or Admin role can set it.
• Trial packages have no make-up right, so the setting does not appear on the form.

The Make-up Right options

• No Make-up Credit: the member can neither cancel a class nor move it to another session. New packages start with this.
• Reschedulable: the member can only move a class to another session; they cannot cancel it into the make-up pool.
• Poolable and Reschedulable: the member can cancel a class and keep the credit in the make-up pool, or move it straight to another session.

Set the make-up right

1. 1

   On Business › Packages, press the package card.

   The Edit Package window opens. For a new package, use Add Package.

2. 2

   Under Make-up, Freeze and Seat Hold Period, pick one of the Make-up Right options.

   Any option other than No Make-up Credit opens four more fields.

3. 3

   For Cancellation and Rescheduling Frequency, choose Weekly or Per Package.

4. 4

   Under Cancellation and Rescheduling Cap, enter how many changes are allowed in that period.

5. 5

   Under Cancellation and Rescheduling Cutoff, enter how many hours before a class the member can still change it.

6. 6

   Under Rescheduling Window, enter how many days ahead, counted from the moment of the cancellation or move, a session can be picked.

7. 7

   Press Save.

   A "Package updated" message appears.

What the fields mean

• Cancellation and Rescheduling Frequency and Cancellation and Rescheduling Cap are read together. Weekly with 2 lets the member make at most 2 changes a week; the week starts on Monday and is counted by the date of the class. Per Package makes the cap cover the whole package.
• Cancellations and reschedules share the same cap: canceling a class and moving one to another session each count as one change.
• A Cancellation and Rescheduling Cutoff of 0 lets the member make changes right up to the start of the class.
• The Rescheduling Window sets two things: how many days ahead of the moment the member acts a class can be moved to, and how long a credit canceled into the make-up pool stays usable. It counts from that moment, not from the class date, and never runs past the package end date.

What the member sees

The member cancels or moves a class from the Profile or the Classes page (Cancel a class). When the package's rules do not allow it, the reason is shown in place of the option:

• The cancellation window has passed: the Cancellation and Rescheduling Cutoff has passed.
• When the Cancellation and Rescheduling Cap has been reached, the option still looks open; when the member presses it, the action is refused with Allowance used up.
• This package only allows rescheduling: the package is Reschedulable.
• This package has no make-up credits: the package has No Make-up Credit.

If you need to go past a rule

Staff canceling or moving a class on behalf of a member are held to the same rules (Cancel or reschedule a class for a member). An Owner or Admin can still go ahead with an action a rule blocks by giving a reason; see Override a booking rule.