Override a booking rule

What a rule override is

Packages decide when and how often members may cancel and reschedule. If something you do on a member's behalf runs into one of those rules, Dakik stops and names the rule. An Owner or Admin can go past the block by writing down why; that is a rule override.

• Only people in the Owner and Admin roles can override a rule. Staff see the note "This action needs Owner or Admin approval." beside the block.
• The Reason field is required.
• The rule that blocked the action and the reason are written to the audit log, along with who did it.

Which rules can be overridden

When canceling or rescheduling for a member

In the Cancel/Reschedule Class window on the member's page, the buttons of a class that a rule blocks stay open for Owners and Admins, and the row reads With Owner or Admin approval. For how the window works in general: Cancel or reschedule a class for a member.

1. 1

   On the member's page, press Cancel/Reschedule Class.

   The member's upcoming classes are listed, each with its last change time.

2. 2

   Press Cancel (to the Pool) or Reschedule on the class's row and confirm.

   If a rule blocks the action, the window names the rule, the last change time and the credits used.

3. 3

   Press Approve the Override.

   A confirmation asking for a reason opens.

4. 4

   Under Reason, write why you are going past the rule.

5. 5

   Press Approve the Override.

   The action goes through; the member and the instructor are notified and the reason goes into the audit log.

When rescheduling, a session marked Not Eligible in the target list carries a Select against the Rules button. The confirmation it opens asks for the reason straight away, and Approve the Override completes the move.

When removing a member and for trial packages

• When you take a member out of a session or delete a session and Member-caused runs into a rule, the window shows a Rule block. Write a Reason and press Approve the Override: Add members to a session.
• When you assign a trial package the member already had, the Assign a Package window shows the block. Go on with Approve the Override and a reason: Trial packages.

Adding an ineligible member is not a rule override

Adding a member that a session rule refuses, such as a level mismatch, needs no Owner or Admin approval. Anyone in the Owner, Admin or Staff role can add them with Acknowledge the Warning and Add and a written reason; that reason goes into the audit log too. See Add members to a session.