Studio management glossary

Class credit

A class credit is the right, granted by a class package, for a member to attend a single class at the studio.

In most studios a reserved seat cannot be sold to anyone else, so a member who does not turn up has still spent the credit. On a cancellation inside the rule it may come back, depending on the package's make-up permission. In Dakik a booking holds the credit for the class; it leaves the package when attendance marks the member Attended or No-show, or, if no attendance is taken, once the class takes place.

Example: For example, a member with an 8-class package who books two classes has 2 credits held for those classes and 6 free; if they miss one, that credit is still used and the free credits stay at 6.

In-depth guide: Class Package Rules

Credit package

A Credit package is a package type that grants a member a set number of class credits and requires them to be used by a set date.

A Credit package defines two things: how many class credits it grants and how long it stays valid. Every booking holds a credit, used once attendance is taken or the class takes place; on a cancellation inside the rule the credit returns to the Make-up Pool if the make-up permission allows it, and credits left when the validity ends are lost. In Dakik a Credit package holds 1 to 500 credits for up to 730 days, and its covered classes, cancellation, make-up and freeze rules sit in the same definition.

In-depth guide: Class Package Rules

Duration package

A Duration package is a package type that sells a period of time rather than a number of classes, with unlimited classes or a weekly class limit.

No class credit comes off on a Duration package; the member books classes for as long as it is valid. An optional weekly class limit can be set, and leaving it empty means no limit. Because no credits are counted, Dakik works out the class value itself: the price divided by the weeks the package runs times its weekly class limit, or one class a week with no limit. Revenue-share instructor pay is calculated from it. Studios that sell monthly memberships use this type.

In-depth guide: Class Package Rules

Trial package

A Trial package is a package given to a newcomer so they can try one or a few classes at the studio, and it is defined only once per person.

A Trial package lets a new member get to know the studio, the instructors and the class type, and it is often discounted or free. In Dakik a Trial package can be defined for a member only once, and its credits are held at booking and used at attendance or once the class takes place, like a Credit package. That way the same person cannot take trial terms twice, and after the trial the member moves on to a regular Credit or Duration package.

In-depth guide: Class Package Rules

Weekly class limit

A weekly class limit is the rule that sets how many classes a member may book on their package within one calendar week.

The limit is used mostly on Duration packages: since no credit comes off, it is what balances a member's use. A booked seat counts as one of that week's classes even if the member does not turn up. In Dakik the limit is set between 1 and 50 classes or left empty for none; the week starts on Monday and a booking counts in the week the class falls in. A seat booked with a make-up credit is not held back by the limit.

Example: For example, a member with a limit of 2 classes a week who has booked Monday and Wednesday cannot book a third class that week; the count resets the following Monday.

In-depth guide: Class Package Rules

Validity period

A validity period is the span of time, bounded by a start date and an end date, during which the class credits of a package can be used.

When the period ends, unused credits are lost and the package counts as expired; credits in the Make-up Pool end on the package's last day at the latest. The more classes a package holds, the longer its validity has to be. In Dakik any package can be valid for up to 730 days, and a freeze moves the end date out by the length of the freeze, so a member taking a break does not watch the package melt.

In-depth guide: Class Package Rules

Awaiting Package

Awaiting Package is the status a member carries in the sessions of a recurring series when they were added before any package was defined, so no credit is held yet.

It keeps the regular slot of a member whose payment will come later, or whose package has just ended, on the schedule. The moment a package is defined those records turn into bookings on their own and a credit is held for each class. For a member who attends on an Awaiting Package record, the credit comes off the first suitable package after the fact; for one who does not turn up, there is no credit left to take.

In-depth guide: Class Package Rules

Package freeze

A package freeze pauses a package while the member takes a break and moves its end date out by the length of that pause.

It is used for a holiday, an injury or a busy spell at work, and how long a package can be frozen is written in its definition. In Dakik a package can be frozen 1 to 12 times, each freeze lasting 1 to 365 days, and a freeze cannot be backdated. Bookings that fall inside it are listed in a preview, and the held credits of those removed go back to the package. Ended early, the unused freeze days are taken back.

In-depth guide: Make-ups and Freezing

Booking

A booking is a member reserving a seat for themselves in a session at a specific date and time, which takes one place from its capacity.

A booking takes one seat from the session's capacity, and on a Credit or Trial package a class credit is held for it at the same moment, leaving the package once attendance is taken or the class takes place. Studios decide how many days ahead booking opens and how many hours before class it closes. Because Dakik is a PWA, a member sees the sessions their package covers on their own phone, books a seat and cancels inside the rule, and staff can do the same on the member's behalf.

In-depth guide: Schedule and Booking

Capacity

Capacity is the limit on how many members can book a seat in one session at the same time, usually set by the equipment in the room.

Equipment rather than the room usually sets capacity: a group class in a room with eight reformers has a capacity of eight. Once capacity is reached new bookings close and a member who wants in joins the waitlist. In Dakik the capacity of a group class is set between 1 and 200; a private class always holds 1 and a duo class 2, fixed as soon as the class type is chosen.

Example: For example, a reformer schedule with 20 sessions a week of 8 seats each has a weekly capacity of 20 x 8 = 160 seats.

In-depth guide: Schedule and Booking

Recurring series

A recurring series is a run of sessions that repeats on set weekdays with the same class, room, instructor and time, so the schedule does not have to be built week by week.

Most studio schedules are the same every week, so the calendar is built from series rather than single sessions. Regular members are added to the series and their seat is ready every week on its own. In Dakik a series opens over a range of up to one year, and a preview shows room, instructor and block conflicts before it is saved. An edit to one session applies to that session only, or to it and every later one.

In-depth guide: Schedule and Booking

Cancellation window

A cancellation window is the minimum number of hours before a class by which a member must cancel a booking for the cancellation to count as inside the rule.

The window should be long enough to hand the freed seat to someone on the waitlist and short enough not to burden members. In Dakik the cancellation window is set in the package definition between 0 and 720 hours; inside it the member cancels from their own panel, the application refuses a cancellation past the window, and only the Owner or an Admin can open an exception, by writing down a reason.

Example: For example, on a package with a 12-hour window, a 19:00 class can be canceled inside the rule until 07:00 that same day.

In-depth guide: No-Shows and Late Cancellations

Late cancellation

A late cancellation is a member asking to cancel a booking after the cancellation window has closed, at a time the rule no longer allows.

On a late cancellation the member does give notice, but there is usually no time left to fill the seat. Studios generally treat it as outside the rule and count the class credit as used, though less harshly than not turning up at all. In Dakik a cancellation past the window cannot be made from the member panel; the Owner or an Admin can open an exception by writing down a reason, and that decision is recorded.

In-depth guide: No-Shows and Late Cancellations

No-show

A no-show is a member who booked a seat in a class and then neither canceled nor gave notice, and simply did not turn up.

On a no-show the seat stays empty for the whole hour and cannot go to anyone else, so the class credit counts as used. In Dakik a No-show mark in attendance takes the held credit off the package just as Attended does, but it is left out of per-participant pay and revenue share. A studio-side cancellation never counts as a no-show. Following the rate by hour and by member shows where the problem gathers.

Example: For example, with 270 Attended and 18 No-show marks in a month, the no-show rate = No-show / (Attended + No-show) = 18 / 288 = 6.25%.

In-depth guide: No-Shows and Late Cancellations

Make-up credit

A make-up credit is a class credit a member can spend on another session in place of a class they canceled inside the rule.

A make-up credit from the member's own cancellation depends on the package's make-up permission and ends when the Rescheduling Window runs out or the package's last day ends, whichever comes first. A studio-side cancellation returns the held credit to the package instead; an unrestricted make-up credit, given back when a studio cancellation or freeze removes a make-up seat, stays valid until the package's last day. In Dakik, when a fitting make-up credit exists, a booking spends it before the package credit.

In-depth guide: Make-ups and Freezing

Make-up Pool

The Make-up Pool is where class credits canceled inside the rule wait until the member spends them on another session of their choice.

The pool works with the Poolable and Reschedulable make-up permission: a canceled credit is not lost but enters the pool, and comes off when the member picks a session that suits them. Under the Reschedulable permission the credit never enters the pool and moves straight to the new session. When several credits are in the pool, Dakik spends the one closest to expiry first, and the member sees each credit and its expiry in their own panel.

In-depth guide: Make-ups and Freezing

Rescheduling Window

The Rescheduling Window is the number of days, counted from the moment of cancellation, during which a member can spend a make-up credit created by their own cancellation.

The window is set in the package definition, and in Dakik it runs from 1 to 365 days; a member moving a class straight to another session can also pick only sessions inside it. The make-up credit ends when the window runs out or the package's last day ends, whichever comes first, so a cancellation close to the end of a package leaves less real time. Unrestricted credits from a studio cancellation or a freeze are not bound by this window and last until the package's last day.

Example: For example, with a 7-day window, a class canceled on Sunday at 18:00 gives a make-up credit valid until 18:00 the following Sunday, unless the package ends sooner.

In-depth guide: Make-ups and Freezing

Waitlist

A waitlist is the queue of members who want a seat in a full session and receive an offer, in turn, when a seat opens up.

Joining the waitlist is not a booking, so no class credit is held. When a cancellation frees a seat the first member on the list gets an offer; if they accept, a booking is created and a credit is held for the class then. In Dakik the time to accept an offer is 120 minutes by default and can be set between 5 minutes and 24 hours; an unanswered offer lapses and the seat passes to the next member.

In-depth guide: Class Reminders

Attendance

Attendance is the record, taken once a session has started, of whether each member who booked a seat actually came to the class.

Attendance does not touch the class credit; it feeds the member's class history and the instructor's pay. In Dakik the attendance list opens when the session starts, and the session's instructor or any other member of staff marks each member Attended or No-show, while anyone left alone stays Unmarked. A wrong mark can be corrected later, and sessions still missing attendance are sent to the instructor, the Owner and the Admins every evening.

In-depth guide: No-Shows and Late Cancellations

Instructor pay

Instructor pay is the amount an instructor or other staff member has earned for their work over a period, and which the studio owes them.

Instructor pay is worked out from attendance: the classes held and the members who came are applied to the instructor's pay model. Dakik uses five models: Monthly Fixed, Weekly Fixed, Per Class, Per Participant and Revenue Share. The month never closes, so attendance entered late corrects the figure on its own. The gap between the pay worked out and the payments made shows as an unpaid balance.

Example: For example, an instructor paid 1,500 TL per class who teaches 12 classes in a month earns 12 x 1,500 = 18,000 TL.

In-depth guide: Instructor Pay Models

Per-class fee

A per-class fee is a fixed amount paid to an instructor for every class that takes place, regardless of how many members attend it.

It protects the instructor when attendance is low, leaving the risk of empty seats with the studio, and it is a predictable model for private and duo classes and for cover instructors. In Dakik a session that was not canceled and still has at least one booking counts as held, and a no-show does not change that; an empty session with no bookings left earns nothing. A Per Class definition can take a per-participant bonus.

Example: For example, comparing 1,500 TL per class with 300 TL per participant gives a break-even of 1,500 / 300 = 5 members; in classes averaging fewer than five, the per-class fee pays the instructor more.

In-depth guide: Instructor Pay Models

Per-participant fee

A per-participant fee is an amount paid to an instructor for each member who attends their classes, tying the instructor's earnings to how full those classes are.

It makes the instructor a partner in filling the class: a poorly attended class lowers their income too. In Dakik only members marked Attended in the attendance list count under the Per Participant model; members who did not come or were never marked are left out. A per-class bonus can be added to this model, which gives the instructor a floor in thinly attended classes.

Example: For example, an instructor paid 300 TL per participant whose classes draw 60 attendances in a month earns 60 x 300 = 18,000 TL.

In-depth guide: Instructor Pay Models

Revenue share

A revenue share is a pay model that works out an instructor's pay as a set percentage of the revenue brought in by the classes they teach.

It suits instructors who bring their own following, and makes the instructor a partner in both attendance and price. In Dakik the percentage is taken from the total class value of the members marked Attended, so a member on a discounted package counts towards the instructor's share at that discounted value. If the rate changes mid-month each class follows the definition in force on its date, and no bonus is added to this model.

Example: For example, a month of 60 attendances at a class value of 500 TL brings in 30,000 TL of class revenue; at a 60% share the instructor earns 18,000 TL.

In-depth guide: Instructor Pay Models

Class value

Class value is the share of what a member paid for their package that falls on one class, and it is the basic unit of every revenue-based calculation.

On a Credit or Trial package the class value falls out on its own, as the package price divided by the number of class credits. A Duration package counts no credits, so Dakik divides its price by the weeks the package runs times its weekly class limit: a started week counts as a whole one, no limit counts as one class a week, and the result is rounded down to the kuruş. Revenue-share pay and the break-even calculation both run on this value.

Example: For example, an 8-class package sold for 4,000 TL has a class value of 4,000 / 8 = 500 TL, and so does a 28-day Duration package with 2 classes a week at 4,000 TL: 4,000 / (4 × 2) = 500 TL.

In-depth guide: Instructor Pay Models

Cash flow

Cash flow is the record of the money that comes into and goes out of a business's cash accounts over a given period.

Cash flow shows money actually collected and paid out, not revenue earned: a three-month package paid up front enters the till in the month of sale but is earned over three months. Dakik's finance summary is cash-based; each entry falls in the month of its payment date, and the month's income, expenses and net show on one screen. Pending installments and unpaid instructor pay sit on separate lines, never mixed into the cash.

Example: For example, with 188,000 TL of income and 142,000 TL of expenses, net cash is 46,000 TL; if 8,000 TL of that is unpaid instructor pay, the free cash is 38,000 TL.

In-depth guide: Studio Cash Flow

Collection

A collection is a payment taken from a member that enters a specific cash account on a specific date and is recorded there.

A collection counts as income on the day the money enters the account; an amount not yet collected is a receivable, not income. In Dakik every collection records the payment method and the account the money went into, and a package's paid, partly paid or unpaid status is worked out from its collections. A collection entered by mistake is not deleted but canceled with a reason, and drops out of the totals.

In-depth guide: Studio Cash Flow

Installment

An installment is one of the parts, each with its own due date, into which a package price is split when it is not paid all at once.

In an installment sale the unpaid part is recorded as the member's debt, and each installment is booked as income in the month it is actually paid. In Dakik the price can be split into 2, 3, 6 or 12 installments; overdue and upcoming installments show separately in the list of pending debts, and the member gets a reminder before each one falls due.

Example: For example, a 12,000 TL package sold in three equal installments brings 4,000 TL into the till in the month of sale, while the remaining 8,000 TL waits as a receivable until it falls due.

In-depth guide: Studio Cash Flow

Break-even point

The break-even point is the level of activity at which a studio's income equals its total costs, so it makes neither a profit nor a loss.

For a studio, break-even is usually measured in attendances per month. First take the instructor's share away from the average class value to find the contribution of one attendance, then divide the monthly fixed costs by that contribution. The result is the fewest attendances needed to avoid a loss, and every attendance above it goes to profit. If an instructor is on a fixed salary, the salary counts as a fixed cost.

Example: For example, with 70,000 TL of monthly fixed costs, a 500 TL average class value and a 200 TL instructor share, break-even attendance = 70,000 / (500 - 200) = 233.3, so at least 234 attendances a month.

In-depth guide: Studio Cash Flow

Active member

An active member is a member with a current package or membership, so they still attend or can attend classes.

Studios define an active member in different ways; a common retention measure is a member who attended at least one class in the period. In Dakik an active member is one not set to inactive who holds a running package, a frozen one included. A member who leaves is set to inactive, not deleted, keeping their packages, attendance and payments. The active member limit of Dakik's tiers counts every branch together, while the Overview figure covers the current branch; branches and the WhatsApp Assistant also set the tier.

In-depth guide: Choosing Studio Software

Occupancy rate

Occupancy rate is the number of seats booked in a session or over a period divided by the total capacity on offer in that same session or period.

The rate shows how well the schedule meets demand: steadily high occupancy is a sign to open a new session, steadily low occupancy a sign to drop or merge an hour. Reading it by hour, class and instructor rather than for the whole studio shows where a problem gathers. Dakik's Overview page, which the Owner and Admins see, shows the week's average occupancy as the bookings in the week's non-canceled sessions divided by their capacity.

Example: For example, if 128 of 160 weekly reformer seats are booked, occupancy rate = booked seats / total capacity = 128 / 160 = 80%.

In-depth guide: Schedule and Booking

Member churn rate

Member churn rate is the share of the members a studio had at the start of a period who left during that period, given as a percentage.

New sign-ups during the period are left out of the calculation, because new members would hide the loss. Pick one definition of a member who left, such as one who did not renew within a month of their package ending, and use the same definition every period. The figure means most when it is compared with the studio's own past months rather than with an industry average.

Example: For example, a studio that opens the month with 100 members and loses 8 has a member churn rate = members who left / members at the start = 8 / 100 = 8%.

In-depth guide: Member Retention

Renewal rate

Renewal rate is the share of members whose package ended in a period who bought a new package within a set time afterwards, given as a percentage.

It is the most direct measure of retention: if the total member count grows with new sign-ups while the renewal rate falls, the studio looks full but is losing members. Choose a renewal window, such as 30 days after the end date, and use the same window every month. In Dakik the member list can be filtered to members whose package ends within a given number of days, and members get a reminder as their package nears its end.

Example: For example, if 40 packages end in a month and 30 of those members renew within 30 days, renewal rate = members who renewed / packages ended = 30 / 40 = 75%.

In-depth guide: Member Retention

Member lifetime value (LTV)

Member lifetime value (LTV) is the total revenue a member is expected to bring a studio over the whole time they stay a member.

LTV shows how much a studio can afford to spend on winning a new member and what an investment in retention returns. In the simple version, average monthly revenue per member is multiplied by the average membership length, and that length can be estimated as the inverse of the monthly churn rate. A small rise in the renewal rate lengthens the average membership, so it raises LTV directly.

Example: For example, with an average monthly revenue of 3,000 TL per member and a monthly churn rate of 10%, the average membership lasts 1 / 0.10 = 10 months, so LTV = 3,000 x 10 = 30,000 TL.

In-depth guide: Member Retention