Manage the waitlist

How the waitlist works

When a session is full, members line up on its waitlist. When a spot opens, the first member in line gets an offer automatically; if they accept it in time, they are seated. No credit is taken from the package while a member waits.

The list only takes new entries while all of these hold:

• The session is full.
• The session is planned and has not started.
• The session has Session open to rescheduling turned on.

Add a member to the waitlist

1. 1

   Open the Session Members window of the full session (Manage Members in the "⋯" menu of the card).

   The Waitlist block appears at the bottom with the number of members waiting.

2. 2

   Search for the member under Add Member and pick them.

   The message "The member joined the waitlist" appears with their position.

The member joins the back of the line. Each row of the list shows the position, the name and when the member joined.

Automatic offers when a spot opens

A spot opens when a member cancels, is taken out of the session, or you raise the capacity, and the first member in line gets an offer. The row with an open offer shows Awaiting confirmation and the time left.

• If the member accepts in time, they are judged against their package again, the spot is booked and a credit is taken from the package.
• If the member declines or the time runs out, the offer passes to the next member. A row whose time ran out reads The confirmation window closed.
• Only one offer is open at a time.

The offer time is a studio setting. An Owner or Admin changes it under Settings › Notifications, in the Reminder Timing card, with the Waitlist confirmation field. It is 120 minutes by default and can be set between 5 and 1440 minutes.

Seat a waiting member directly

While the session has a free spot, you can seat a member without waiting for the line. Without a free spot, Add Directly stays grayed out; pressing it shows No free spot.

1. 1

   Press Add Directly on the member's row in the waitlist.

   The message "The member is added to the session" appears and the member moves to the Registered list.

Take a member off the list

1. 1

   Press Take Off the List on the member's row.

   The Take the member off the list confirmation opens.

2. 2

   Press Take Off the List.

   The message "The member is off the list" appears; the members behind them move up one place.

What members see

A member who picks a full session while rescheduling a class can join its waitlist themselves. On the Classes page of their menu they see their waitlist entries and can leave with Leave the List.

When a spot opens, the member is notified and their Profile page shows A spot opened up on the waitlist. Within the time left, they take the spot with Join in the notification or Take It on their Classes page, or pass it on with Decline or Pass.