Troubleshooting
Invitations that did not arrive, messages that did not go out, sign-in problems and more.
The invitation email did not arrive
Find out why a member or staff invitation email did not arrive or its link will not open, and what to do about each cause.
Forgot your password
Renew your password from the link sent to your email, and see what to do when the reset email does not arrive or the link will not open.
WhatsApp messages are not sending
If members get no WhatsApp messages, check the line's status, the template setting, their number and preference and quiet hours; for one message, ask support.
Notifications are not arriving
If your phone or computer gets no push notifications, check the browser permission, this device’s registration, the iPhone setup, quiet hours and the sound.
A member cannot cancel their class
When a member's cancel or reschedule option is closed, find which package rule blocks it and what you can do as the studio.
Conflict warnings when adding a session
When the session form warns of a room or instructor conflict or a blocked window, find the cause, reach the clashing session and get the session saved.
You cannot get into your account
If you cannot sign in or reach your studio, the screen shows why: an ended usage period, a suspended studio, or an inactive or deleted account or branch.
Didn't find what you were looking for?
Write to our support team; we answer on working days.