Forgot your password

Reset your password

1. 1

   On the sign-in page, press Forgot Password.

   A page asking for your email address opens.

2. 2

   In Email, type the email address of your Dakik account.

3. 3

   Press Send Reset Link.

   It says "If this email is registered, a reset link has been sent (valid for 7 days, single use)."

4. 4

   Open the email titled "Studio name - Password reset" and press "Reset my password".

   The Set a new password page opens.

5. 5

   Type your new password into New Password and New Password (Again). It needs at least 8 characters.

6. 6

   Press Save Password.

   It says Your password is updated. You can sign in with your new password.

If the reset email does not arrive

For security, the page shows the same message whether or not the address is registered. If no email arrives, one of these may be the reason:

The address was typed differently

Type the address your studio invited you at, or the one you signed up with. No email is sent to any other address.

The email went to spam

Look in the spam and promotions folders too.

You have not accepted your invitation yet

If you have not opened your account through its invitation link yet, your invitation email is sent again with a new link instead of a reset email, and the earlier invitation link stops working. Open your account from the latest invitation email: The invitation email did not arrive.

Too many requests in a short time

If you send several requests for the same address in a row, you see "Too many requests, please try again shortly". Wait a minute and try again.

If the link will not open

A reset link is valid for 7 days and works once. When you ask for a new link, the earlier ones stop working. Opening a link that has expired, has been used or has been replaced shows The link has expired.

• Use Request a new link on that screen to get a new one.
• If you sent more than one request, use the link in the latest email.

If you sign in with Google

If you opened your account with Google, it has no password; use the "Sign In with Google" button on the sign-in page. If you want to sign in with a password as well, there are two ways:

• Follow the reset steps above. The password you choose becomes the first password of your account, and signing in with Google keeps working.
• After signing in, set a password from the Password row of the Sign In and Security card on Settings › Account.

If you still cannot sign in

• If the sign-in page says "Your account is inactive. Please get in touch with your studio.", your password is right but your account is closed: You cannot get into your account.
• Your studio cannot see your password or change it for you. Only you can renew it, with the steps on this page.
• If the reset email never arrives, contact our support team with your address and when you tried.

Support: Contact form