Check these first
When a member or a staff member is added, Dakik sends an invitation email on behalf of the studio. A member invitation is titled "Studio name - Your membership invitation", a staff invitation "Studio name - Your team invitation".
- Search the inbox for that subject, and look in the spam and promotions folders too.
- An invitation link is valid for 7 days and works once.
- Every time the invitation is sent again, the earlier links stop working. Always use the link in the latest email.
Why the email may not have arrived
- The address is mistyped
- Check the email address in the header of the member page or the staff page. For how to correct a wrong address, see the warning below.
- The link has expired
- If the email came more than 7 days ago, its link no longer works. Send the invitation again.
- The email could not be sent
- Whether the invitation email went out is not shown in the app; Dakik's team watches deliveries. If the address is right, send the invitation again first; if it still does not arrive, write to our support team as the last section describes.
- The record was saved as inactive
- A member saved with the Status set to Inactive gets no invitation. It goes out when you make the member Active.
- Demo studio
- A demo studio sends no invitation emails to real addresses. The record is created but no invitation arrives, and Resend the Invitation opens a window that explains this instead of sending an email.
Send a staff invitation again
You send a member invitation again from the member list or the member page: Resend an invitation. An Owner or Admin sends a staff invitation again like this:
On Business › Staff, open the record of the person whose invitation is pending.
The Needs Attention card shows a The invitation has not been accepted line.
Press Send the Invitation Again on that line. The same option is in the More actions (⋯) menu of the header.
A "The invitation was sent again (valid for 7 days)" message appears, and the header shows the Last sent time.
If the invitation arrived but the link will not open
When the invitation link opens, one of these screens may appear instead of the form:
- The invitation link has expired
- The link has run its 7 days. Ask the studio to send the invitation again.
- This invitation has already been used
- The account was activated earlier. Sign in from the sign-in page; if you do not remember your password: Forgot your password.
- The invitation link is not valid
- The link may have been copied incompletely, or a newer invitation may have replaced it. Open the link in the latest email, or ask for a new invitation.
- The studio account is not active
- The studio's access to Dakik is closed right now, so the invitation cannot be accepted. Get in touch with your studio.
If it is still not solved
If you are a member, you can ask for the invitation again yourself through Forgot Password, or write to your studio. If you are the studio and the invitation still does not arrive after all of the above, contact our support team with the person's name, their email address and when you sent the invitation.
Support: Contact form
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