Resend an invitation

When you need it

An invitation link is valid for 7 days. If the member has not activated their account in that time, cannot find the email, or the link looks broken, send the invitation again.

• In the Account Status column of the Members list these members show as Invitation Pending. The Account Status filter lists only them.
• The alert card at the top of the member page carries an Invitation pending line.
• Resend the Invitation only appears for members whose account is Invitation Pending.
• A member added without an email, whose account is No Email, cannot be sent an invitation. Once you add their address in Edit Member, the invitation goes out on its own: Add and invite a member.

Send it from the member list

1. 1

   On the Members page, open the ⋯ menu at the end of the member's row.

   The menu offers Resend the Invitation.

2. 2

   Choose Resend the Invitation.

   A "The invitation was sent again (valid for 7 days)" message appears.

Send it from the member page

1. 1

   Open the member's page.

   The alert card shows an Invitation pending line.

2. 2

   Press Resend the Invitation on that line. The same option is in the More actions (⋯) menu of the page header.

   A "The invitation was sent again (valid for 7 days)" message appears.

If the invitation does not arrive

• Ask the member to look in their spam and promotions folders. The subject reads "Studio name - Your membership invitation".
• Check that the email address in the member page header is spelled right.
• Whether the email went out is not shown in the app. If the address is right and the invitation still does not arrive, see The invitation email did not arrive.