Give a member a partner card

Before you start

• The card's program must be set up and active under Business › Partners. An Owner or Admin adds it there, with its visit rate, daily class limit and the classes the card covers.
• The member must be active. An inactive member cannot be given a partner card.
• A partner card is a package too. On a paid plan, giving a card to a member with no running package makes them Active and counts toward your plan's active member limit; if the limit is full, the card is not given: Plans and limits.

Give the card

1. 1

   On the member page, choose Give Partner Card from the More actions (⋯) menu.

   The Give Partner Card window opens.

2. 2

   Choose the member's card under Partner Card.

3. 3

   Type the member's card number into Card Number.

4. 4

   Press Give Card.

   The card shows with its number in the Active Packages section of the member page.

How visits are counted

A card holder books the classes the card covers without a package. The visits the card provider pays for are counted by the program's settings:

• A member who attends always counts as a visit.
• With A late cancel counts as a visit on, a cancellation inside the Late Cancel Window counts too.
• With A no-show counts as a visit on, a member who does not turn up counts too.
• The Daily Class Limit caps how many classes the card can be used for in a day.
• When a class has a Extra Fee, that amount is collected from the member on top of the card. Seats is how many card holders one session may take.

When you sell a member a package, you can also take its payment by partner card: Sell a package to a member.