Notifications and WhatsApp reminders

Dakik lands every notification on the bell and the Notifications page first; where the studio wants it, the same notice also goes out by push and from the studio's own WhatsApp number. Class reminders, reservation confirmations, session cancellations and changes, package endings, installment reminders, waitlist offers and held seats go out on their own. Reminder Timing sets how early they leave, and members can turn off WhatsApp messages they do not want.

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An inbox for everyone
Every role, members included, has a bell and a Notifications page, filtered by unread and by type.
WhatsApp from the studio's number
Messages come from the number members already know, not from a new line.
Timings and quiet hours
Class reminders go out 1-168 hours ahead; between 22:00 and 08:00, push and WhatsApp wait for morning.
The member's own choice
A member turns off the WhatsApp message types they do not want, one by one, on the Preferences page.

A notification can travel on three channels. In-app is always on: it shows on the recipient's bell and Notifications page. Push and WhatsApp are switched on or off for each notification in the Message Templates table on Settings › Notifications, and a change saves at once. The Notifications page groups everything by day and filters by Unread, Classes, Reservations, Payments and Packages or Members and Trials.

In-app: Every notification lands on the bell and the Notifications page and cannot be turned off. Pressing one opens the page or window it is about.
Push: Notifications with push switched on in the Message Templates table also reach the phone or computer of everyone who turned push on.
WhatsApp: Goes to members alone, from the studio's linked number; notifications to staff never go out on WhatsApp.

Everyone turns push on for their own device on the Push Notifications card under Settings › Preferences; on iPhone and iPad, Dakik has to be added to the home screen first
When a waitlist spot opens, the notification carries Join and Decline buttons and the time left
Urgent notifications, such as a canceled or changed class or a waitlist offer, play a sound if Notification sound is on

The Owner links the studio's number by scanning a QR code from the WhatsApp Connection card on Settings › Notifications. Each notification's WhatsApp switch in the Message Templates table can then be turned on. A member can get eight kinds of message: class reminder, reservation confirmation, session cancellation, session change, package ending, installment reminder, waitlist offer and seat held. The studio can edit the Turkish and English text of every template.

Dakik is added to the number as a linked device; WhatsApp keeps working on your phone
Texts are edited with variables such as the member name, class name, date, time, instructor and room; Reset to Default restores the original
A payment reminder reaches the member on WhatsApp and Owners and Admins in the app

Connect WhatsApp
On the WhatsApp Connection card under Settings › Notifications, press Connect WhatsApp; a QR code appears.
Scan the code
On the phone, follow WhatsApp's Settings › Linked devices › Link a device and scan the code; the card reads Connected.
WhatsApp switches
In the Message Templates table, turn on the switch of each notification you want members to get on WhatsApp.

The Reminder Timing card holds three timings: by default a class reminder goes out 24 hours before the class and a due-date reminder 3 days before the installment, while the waitlist confirmation gives a member 120 minutes to take a freed-up spot. Owners and Admins change them and press Save the Timing. Between 22:00 and 08:00 on the studio's clock, push and WhatsApp messages wait for morning; the in-app notification arrives at once.

Class reminder: 1-168 hours. Dakik scans the schedule every 10 minutes and reminds each member holding a spot in a session once.
Due-date reminder: 0-30 days; 0 means on the day. It goes out once, in the morning, for each installment not fully paid.
Waitlist confirmation: 5-1440 minutes. If less time is left before the class, that shorter window applies; without an answer the offer passes to the next member.

Quiet hours are fixed. Waitlist offers never wait, and the cancellation or change of a class starting by 10:00 the next morning goes out at once too.

Yes. When the studio uses WhatsApp, a member can turn off every automatic message with the WhatsApp messages switch on the WhatsApp Preferences card under Settings › Preferences, or turn off only the types they do not want under Messages you get. Each change saves at once. The studio can change it for the member under Contact Preferences in the Edit Member form. In-app notifications cannot be turned off; push is turned on per device.

The choice does not affect the replies a member gets when they write to the studio on WhatsApp themselves
Push and in-app notifications have no per-type choice; push is on for all of them or off, for the whole account
The Language choice on the Appearance card also sets the language notifications arrive in

Are class reminders sent by email too?

No. Class, reservation and payment notifications go out in the app, by push and on WhatsApp. Dakik uses email for account matters: the invitation a member signs in with, password resets and the confirmation of a trial class booking.

Will WhatsApp block the studio's number?

WhatsApp can block a new number that sends many messages in a short time. That is why Dakik sends messages a few seconds apart, showing "typing..." before each one, with a longer gap for the first two weeks after you link the number. Link the number your members know and you have used for a long time, and do not open a new number just for notifications.

What happens if the WhatsApp connection drops?

Dakik checks a connected line every 15 minutes. If the phone logged out or the number was blocked, the card turns Disconnected and the notice WhatsApp Line Disconnected appears on the bell of the Owner and the Admins. Meanwhile members keep getting their notifications in the app and by push; once the QR code is scanned again, WhatsApp messages start again.

Do instructors and staff get notifications too?

Yes, in the app and, if they turned it on, by push. An instructor sees cancellations and changes to their classes, member cancellations and sessions missing attendance; Owners and Admins also get overdue payments and new trial class bookings. Staff never get WhatsApp messages, and instructors get no class reminders.

Do members who read English get their notifications in English?

Yes. The Turkish and English text of every template is edited separately, and each member gets the text in the language chosen under Language on their Appearance card. If the English text is left empty, that member gets the Turkish one.