On the Pro plan

The WhatsApp Assistant

The WhatsApp Assistant answers what members write to the studio's WhatsApp number with AI: their next class, credits left, make-up credits and payments. If you allow it, it also cancels or moves a class, books one with a make-up credit, handles the waitlist and freezes a package by message, once the member confirms. Anything else goes to your team. It comes with the Pro plan, with 5,000 replies a month shared by every branch.

Start Free See the Demo

First 30 days free · No credit card required

Hi, when is my class this week?
Hi Elif, your next class is Reformer on Thursday at 19:00. You have 5 credits left on your package.
I can't make Thursday, can we move it to Saturday?
There is a spot in Reformer on Saturday at 10:00. I'll move Thursday 19:00 Reformer to Saturday 10:00 Reformer (Ayşe). Shall I go ahead?
Yes
Done, your change has been made. You can also see it in the app.

Example chat: a member moves a class to another session on WhatsApp

Answers from the member's own record
Questions about the next class, credits, make-ups, the waitlist and payments are answered from the member's record in Dakik.
Actions by message
Cancel, move a class, use a make-up credit, the waitlist and freezing; it asks the member to confirm before each one.
The app's rules
It does not do what the package does not allow, and says why; anything out of scope goes to your team.
5,000 replies a month
The allowance renews at the start of each month and every branch counts together; extra reply packs can be added.

The assistant answers active members writing from their phone number in Dakik, from their own record: upcoming and past classes, credits left, make-up credits, waitlist places and open installments. It replies in the language the member writes in, Turkish or English. For a complaint, a health matter, a payment request or anything out of its scope, or when the member asks for a person, it hands the chat to your team.

On a handoff, Owners and Admins get a WhatsApp Assistant Handoff notification with a summary, and you reply from the studio's phone
It stays silent in that chat for the Silence after your team takes over setting, 12 hours by default
It does not answer unknown numbers, inactive members or group chats
It cannot listen to voice notes and asks the member to write instead; photos and documents go to your team

With The assistant can take actions on, it does by message what the member can do in the app. Before each action it writes what it will do and waits for the member to confirm; nothing changes until then. The app's rules apply too: if the deadline has passed or the package does not allow it, it says why. With the switch off, it only answers and sends members to the app.

Cancel a class, or move it to another session
Book a class with a make-up credit
Join or leave a waitlist, and take or pass on a spot that opened up
Freeze a package
Turn the studio's automatic WhatsApp messages off or back on for the member

The assistant books nothing the app would not: a member reaches a class with a make-up credit or by moving a class they already hold. For what is done in the app, such as a password, the language or the payment history, it sends the member a link to that page.

On the Pro plan the assistant gives 5,000 replies a month, and every branch of the business counts against them together. The card shows the use this month, and the allowance renews at the start of each calendar month. For more, write to the Dakik team: an extra reply pack adds 5,000 replies a month, charged on top of the subscription. Once replies run out, your team answers members until the month ends.

Owners and Admins get WhatsApp Assistant Quota Running Low as the allowance nears its end, and WhatsApp Assistant Quota Reached when it runs out
When it runs out, the assistant tells the member once that the team will reply
In a chat flooded with messages in a short time, the assistant goes quiet for a while and hands it to your team

The WhatsApp Assistant comes with the Pro plan and is also available during the free trial; the Dakik team turns it on for your studio, so write to [email protected]. The studio's WhatsApp number has to be linked. Then an Owner or Admin turns on the switch in the header of the WhatsApp Assistant card on Settings › Notifications; the settings open on the card and Save Assistant saves them.

Link the number
The Owner links the studio's number with a QR code on the WhatsApp Connection card.
Turn on the switch
Turn on the switch in the header of the WhatsApp Assistant card; it reads On.
Save the settings
Set The assistant can take actions, Tone, Assistant's name and Silence after your team takes over, then press Save Assistant.

If the WhatsApp Business app's greeting or away messages are on, the assistant takes them for your team writing and goes quiet in that chat; switch those automatic replies off once the assistant is on.

What does the assistant do when two members share a phone?

When several members, a parent and a child for example, are recorded with the same number, the assistant asks who the question is about and answers for that member. The person can switch to the other member partway through the chat.

Which of a member's details does the assistant use?

The assistant answers your members through an artificial intelligence service provider: the message and the member's classes, packages and payments are sent to it, health notes never are. You need to name this transfer in your privacy notice, and the card reminds you to.

Can the assistant be used during the free trial?

Yes. The trial opens every feature of the Pro plan, the assistant included. Ask for it to be turned on for your studio by writing to [email protected], then turn on the switch once your number is linked. A demo studio cannot link a number, so the assistant cannot be switched on there.

What happens to the assistant if we leave the Pro plan?

If your plan moves off Pro, the WhatsApp Assistant card leaves the Notifications page and the assistant answers no member; messages stay with you alone. Reminders and the other WhatsApp notifications keep working on every plan.

How does the assistant work across several branches?

Each branch links its own WhatsApp number and switches its own assistant on. The monthly allowance belongs to the whole business: a reply from one branch comes off the others' allowance too. If several branches share one number, only one branch can have its assistant on for it.