Edit notification templates

The templates table

In the Message Templates table, at the end of Settings › Notifications, each notification is one row. A row shows the name and the first line of the text, then the channels:

• In-app: Always on. Every notification shows on the recipient’s bell and Notifications page; it cannot be turned off.
• Push: while the switch is on, the notification also goes to recipients who turned push on on their phone or computer.
• WhatsApp: while the switch is on, the notification also goes to members with a phone number, from the studio's WhatsApp number.
• Last edited: Default if the text was never changed, otherwise when it was last saved.

Who each notification reaches

A staff member who did the action behind a notification does not receive it. The New Trial Class and Trial Class Follow-up rows of the table only reach Owners and Admins in the app; their text is fixed and cannot be edited. If your studio has the WhatsApp Assistant, the WhatsApp Assistant Handoff, WhatsApp Assistant Quota Running Low and WhatsApp Assistant Quota Reached rows are in the table too and work the same way. The Health Note Updated row also goes out in the app only: when a member changes their own health notes, it reaches the instructors of their upcoming classes.

Turn a channel on or off

app.dakik.studio/calendar

1. 1

   Find the notification's row in the table.

2. 2

   Press the switch in the Push or WhatsApp column.

   The change saves at once, and a message with the notification's name and, say, "Push turned on" or "WhatsApp turned off" appears.

Edit a notification's text

1. 1

   Press the notification's row, or choose Edit in the row's "⋯" menu.

   A window named after the notification opens, with the Türkçe tab selected.

2. 2

   Change the text in Template text (Turkish).

3. 3

   To add a variable, put the cursor where you want it and click the variable’s tag, or drag the tag into the text.

   Preview (with sample data) shows the text filled in with sample values.

4. 4

   For members who read English, switch to the English tab and fill in Template text (English).

5. 5

   Press Save.

   The message "Template saved" appears and the Last edited column shows when you saved.

{{member_name}}

Member name

{{class_name}}

Class name

{{date}}

Date

{{time}}

Time

{{instructor}}

Instructor

{{room}}

Room

{{amount}}

Amount

{{due_date}}

Due date

{{makeup_note}}

Make-up note, for example "Your credit has been returned to your package."

{{action}}

What the member did: "canceled" or "rescheduled". Only the Member Cancellation / Reschedule notification fills it.

Go back to the default text

1. 1

   Choose Reset to Default in the row's "⋯" menu, or press Reset to Default at the bottom left of the edit window.

   The Reset the template to default? confirmation opens.

2. 2

   In the confirmation, press Reset to Default.

   The message "Template reset to default" appears and the Last edited column reads Default.