Accept a waitlist offer

Join the waitlist

There are two ways onto a session's waitlist:

• While you reschedule a class or use a make-up credit, the session you want is full: press Join the Waitlist beside it. See Reschedule a class.
• Your studio adds you to the waitlist of a session.

Once you join, a "You are on the waitlist" message shows your place. Your entries are listed with their place and status under Waitlist on the Classes page of your menu.

How does the offer arrive?

When a spot opens, the offer goes to the first person in line. When it reaches you, you get an A Waitlist Spot Opened Up notification, and an A spot opened up on the waitlist line appears on the Needs Attention card of your Profile page.

• The notification always lands in your in-app notifications. If you turned on push notifications it reaches your phone too, and if your studio uses WhatsApp, a WhatsApp message is sent as well.
• An offer has a time limit. Your studio sets it, and it always ends before the class starts. The time left is shown beside the offer.
• Offers are sent at night too; since the clock is running, they are not held until the morning.

Take the offer

1. 1

   Press the bell to open Notifications, or press Respond on the Needs Attention card.

   The notification shows Join and Decline with the time left; your entry under Waitlist shows Take It and Pass.

2. 2

   Press Join on the notification, or Take It on your entry.

   A message confirms your spot, and the class is added to Upcoming Classes.

Decline the offer or leave the list

• Decline on the notification or Pass on your entry: the offer goes straight to the next person, and you leave this session's list.
• Leave the List: on your entry under Waitlist, beside your place in line, until an offer arrives; you can leave the line at any time before then. A "You left the waitlist" message appears. Once an offer arrives, the entry carries only Take It and Pass.
• If you do not answer in time, the offer ends and moves on to the next person.